When it is time for a new copier or printer, there are many factors to consider. And, while it might be more interesting to focus on the various copier models and options, what about the dealer? How do you know that you are working with a reputable company? What brands are they authorized to sell and service? When it comes to copier shopping, who you are buying from is just as important as what you are buying. So, what should you look for in a partner? Here are some guidelines.
Ask Questions First and foremost, don’t be afraid to ask questions. If you are unsure about something that your dealer says or have questions about how the service contract works, just ask! A reputable company will be happy to answer your inquiries and walk you through anything that is unclear.
Reputation A good reputation is important. Take a look at online reviews and testimonials to see what other thought about the dealership and their employees. We take pride in our relationships, and our reputation reflects that. And, don’t ignore your gut instincts. If you feel like it is not a good match or something feels “off” listen to that and move on. We believe in the power of local service and support. We have been providing print solutions for companies in the Columbus are since 1970, and we have worked hard to maintain positive relationships with all of our clients.
Brand and Service With copiers and printers, you want to ensure that you are working with an authorized dealer who can sell and service the specific brand you select. Just like when buying a cell phone, you don’t want to purchase a brand-name device from an unauthorized retailer.
It is never a good thing when your copier is down, but if you work with a reputable company like us, you can rest assured that an expert service technician will fix your issue ASAP. Better yet, rather than sitting around waiting for something to possibly go wrong, take advantage of remote monitoring services and be ready before a setback occurs.